Privacy Policy
Effective Date: 2 October 2026
Last Updated: 2 October 2026
At Little Anvil, we believe good things should be made properly and that includes how we handle your personal information.
This Privacy Policy explains how Little Anvil (“Little Anvil”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit littleanvil.com, purchase our products, contact us, subscribe to our communications, or otherwise interact with us online.
We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.
1. About Little Anvil
Little Anvil is a Melbourne-based lighting and hardware workshop creating and sourcing considered pieces for residential, commercial and interior projects.
Our website allows you to browse our collections, purchase products, enquire about custom work, contact our team and subscribe to communications from Little Anvil.
For privacy-related questions or requests, you can contact us using the details at the end of this policy.
2. Personal Information We Collect
The information we collect depends on how you interact with Little Anvil.
Information you provide to us
When you purchase from us, create an account, contact us, submit an enquiry or otherwise provide information to us, we may collect:
Your name
Email address
Telephone number
Billing address
Shipping or delivery address
Order and purchase details
Account information, where applicable
Information provided through contact or enquiry forms
Custom project requirements, measurements or specifications
Information you provide when communicating with us
Marketing and communication preferences
Any other information you voluntarily provide
If you contact us about a custom lighting, hardware or interior project, we may collect information about the project that is reasonably necessary to respond to your enquiry.
Information collected automatically
When you visit our website, certain information may be collected automatically through your browser, our website, hosting environment, cookies and similar technologies.
This may include:
IP address
Browser type and version
Device type
Operating system
General location information
Pages and products viewed
Date and time of visits
Referring website or search information
Website interactions
Shopping cart and checkout activity
Technical information relating to website performance, errors and security
We use this information primarily to operate, secure and improve our website and understand how visitors interact with it.
3. How We Collect Personal Information
We may collect personal information:
Directly from you when you place an order
When you create or use an account
When you submit a contact or project enquiry
When you subscribe to our email communications
When you communicate with us by email, telephone or through our website
When you submit a product review or other customer content
When you interact with our website
Automatically through cookies and similar technologies
Through third-party services that support our website, transactions, analytics, communications, advertising or other business functions
Where reasonably possible, we collect personal information directly from you.
4. How We Use Your Information
We use personal information for purposes reasonably connected with operating Little Anvil, providing our products and services, and communicating with our customers.
This may include:
Processing and fulfilling orders
We use your information to:
Process and confirm purchases
Process payments through the relevant payment provider
Prepare and dispatch orders
Arrange delivery
Provide order confirmations and invoices
Send shipping and tracking information
Process returns, refunds and exchanges
Provide customer support relating to your purchase
Customer service and project enquiries
We may use your information to:
Respond to enquiries
Provide product information
Discuss custom lighting or hardware projects
Provide quotations or recommendations
Resolve customer service issues
Communicate with you about an existing enquiry or project
Website operation and improvement
We may use information about website use to:
Maintain and improve our website
Improve navigation and functionality
Understand which products and content are useful
Identify technical issues
Monitor website performance
Protect the website from spam, fraud and other security threats
Improve the overall customer experience
Marketing and communications
Where permitted by law and consistent with your preferences, we may use your information to send you communications about:
New products and collections
Product updates
Little Anvil workshop news
Design and lighting inspiration
Special offers and promotions
Other information that may be relevant to your interests
You can unsubscribe from marketing communications at any time.
5. Payments and Checkout
When you purchase from Little Anvil, payments are processed using the payment method and payment provider available at checkout.
Depending on the payment method selected, the relevant payment provider may receive information necessary to process your transaction, such as your name, billing information, contact information, order details and transaction amount.
Little Anvil does not generally need to store your complete payment card details on our website.
Payment providers operate independently and may collect and process information in accordance with their own privacy policies and security practices.
The payment methods and providers available through our website may change from time to time.
6. WordPress, WooCommerce and Website Services
Little Anvil’s website is operated using WordPress, with e-commerce functionality supported by WooCommerce and associated services, extensions and integrations.
Depending on the features you use, information such as your name, contact details, billing and shipping information, order details and account information may be processed through our website.
We use this information only as reasonably necessary to operate the website, process orders, provide customer service, maintain customer accounts where applicable, and meet our legal and business obligations.
Our website may also use third-party plugins and services for functions such as website security, forms, analytics, email delivery, payments, shipping and marketing.
The specific services used may change as our website and business develop.
7. Cookies and Similar Technologies
Our website uses cookies and similar technologies to help it function properly and provide a better experience.
Cookies may be used to:
Keep the website and shopping cart functioning
Maintain secure website sessions
Remember preferences
Support checkout and payment functionality
Understand how visitors use our website
Measure website performance
Improve website functionality
Support marketing and advertising activities
Some cookies are necessary for the website to operate and may not be able to be disabled without affecting functionality.
Other cookies may be placed by third-party services used on our website.
You can manage or delete cookies through your browser settings. If you disable certain cookies, some website functions, including shopping or checkout features, may not work as intended.
Because our website technology and integrations may change over time, the specific cookies used by Little Anvil may also change.
8. Analytics
We may use analytics and measurement services to understand how visitors use our website and how our digital marketing performs.
Analytics information may include:
Pages viewed
Products viewed
General geographic information
Device and browser information
Referral sources
Website interactions
Approximate visit duration
Other information relating to website usage
We use analytics information to improve our website, content, products, customer experience and marketing activities.
Where third-party analytics services are used, those providers may process information in accordance with their own privacy policies.
9. Email Marketing
If you subscribe to Little Anvil’s email communications, we may use a third-party email marketing service to manage our mailing list and send communications.
Our email communications may include:
Product announcements
New collection launches
Workshop updates
Design inspiration
Promotions
Other Little Anvil news
Our email service provider may collect information about email delivery and engagement, such as whether an email was delivered, opened or interacted with.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link provided in the email or by contacting us directly.
Unsubscribing from marketing communications does not prevent us from sending essential service-related communications, such as order confirmations, invoices, shipping updates or information relating to an existing transaction.
10. Advertising and Social Media
We may use third-party advertising, social media and marketing technologies to promote Little Anvil and understand the effectiveness of our marketing.
These technologies may include cookies, pixels, tags or similar tools.
They may help us understand whether visitors have interacted with our website after viewing or engaging with Little Anvil content or advertising.
Third-party platforms may collect and process information according to their own privacy policies.
You may be able to manage advertising or tracking preferences through your browser, device settings or the relevant third-party platform.
11. When We Share Personal Information
We do not sell your personal information.
We may share personal information with trusted third parties where reasonably necessary to operate our business, provide our products and services, or comply with legal obligations.
These third parties may include:
Website hosting and technology providers
WordPress and WooCommerce-related service providers
Payment processors
Shipping and delivery providers
Email and communications providers
Analytics and measurement providers
Advertising and social media platforms
Website security and anti-spam providers
IT and technical service providers
Professional advisers
Government agencies, regulators or law enforcement authorities where required or authorised by law
We aim to provide third parties with only the information reasonably necessary for them to provide their services.
12. Overseas Processing and Disclosure
Some of the third-party providers we use may store or process personal information outside Australia.
Depending on the services we use, personal information may be processed in Australia or in other countries where our service providers operate.
The countries involved may change as our technology, payment, communications, analytics and other service providers change.
Where applicable, we take reasonable steps to ensure that personal information disclosed to service providers is handled appropriately and in accordance with our privacy obligations.
13. Customer Reviews and Other Content
If you submit a product review, testimonial, photograph or other content to Little Anvil, information you choose to provide may be displayed publicly on our website or used in our marketing where appropriate.
Before submitting photographs or other content, please ensure that you have the necessary rights and permissions to provide that material to us.
If you submit content containing personal information about another person, you should obtain their permission before providing it to us.
We may also collect technical information associated with website comments, reviews or submissions where necessary for security and spam prevention.
14. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the circumstances, these measures may include:
Secure HTTPS connections
Access controls and password protection
Website and database security measures
Security monitoring
Software and plugin updates
Restricted access to personal information
Use of reputable third-party service providers
No website, online service or electronic storage system can be guaranteed to be completely secure.
If we become aware of an eligible data breach involving personal information, we will respond in accordance with applicable Australian privacy laws.
15. How Long We Keep Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
Fulfil orders
Provide customer service
Maintain business and transaction records
Meet accounting, tax and legal requirements
Manage warranties and product-related enquiries
Resolve disputes
Protect our business and enforce agreements
The appropriate retention period depends on the type of information and why we hold it.
When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, subject to any legal or legitimate business requirement to retain it.
16. Accessing and Correcting Your Personal Information
Depending on applicable law, you may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
You may also contact us if you have questions about how we collect, use or disclose your information.
To make a request, please contact us using the details provided below.
We may need to verify your identity before providing access to or making changes to personal information.
We will handle requests in accordance with applicable privacy laws.
17. Marketing Preferences
You can opt out of Little Anvil marketing communications at any time.
The easiest way to unsubscribe is to use the unsubscribe link included in our marketing emails.
You can also contact us at hello@littleanvil.com.
Please note that opting out of marketing does not prevent us from contacting you where reasonably necessary in connection with an order, transaction, customer service matter, account or other existing business relationship.
18. International Visitors
Little Anvil is an Australian business, but our website may be accessed by customers and visitors from other countries.
If you access our website or purchase from us from outside Australia, your personal information may be collected, stored or processed in Australia or other countries where our service providers operate.
Depending on where you are located, you may have additional privacy rights under the laws that apply to you.
We will handle privacy requests in accordance with applicable legal requirements.
19. Third-Party Websites
Our website may contain links to third-party websites, including payment providers, social media platforms, suppliers and other websites.
Once you leave the Little Anvil website, the privacy practices of the third-party website apply.
We encourage you to review the privacy policy of any third-party website you visit.
Little Anvil is not responsible for the privacy practices, security or content of third-party websites.
20. Children
Our website is not specifically directed towards children.
We do not knowingly collect personal information from children for marketing purposes.
If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review the situation and take appropriate steps.
21. Privacy Complaints
We take privacy concerns seriously.
If you believe that Little Anvil has mishandled your personal information or has not complied with applicable privacy requirements, please contact us first so that we can investigate and respond.
Contact details
Little Anvil
Unit 3, 442 Geelong Road
West Footscray VIC 3012
Australia
Email: hello@littleanvil.com
Phone: +61 405 981 398
Please provide enough information for us to understand your concern and, where possible, identify the relevant interaction or information.
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator, depending on your circumstances.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
Our website
Our products and services
Our technology and third-party providers
Our information-handling practices
Applicable laws or regulatory requirements
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically to stay informed about how we handle personal information.
23. Contact Little Anvil
If you have questions about this Privacy Policy, how we handle your personal information, or wish to make a privacy request, please contact us:
Little Anvil
Unit 3, 442 Geelong Road
West Footscray VIC 3012
Australia
Email: hello@littleanvil.com
Phone: +61 405 981 398
Website: littleanvil.com